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Shipping & Delivery


Free shipping worldwide
Shopping should be care free and fun, without any hidden fees upon check out. At the once a day store: Shipping is included in the listed prices. We ship with FedEx, UPS, or SF Express depending on the given shipping address. 

TAX and import
The prices listed at the once a day include taxes and duties. Just like in Sweden, the price you see in our store, is the price you will pay. All prices are stated in USD.

    Order confirmation, verification, and shipping confirmation
    An order summary will be sent to your e-mail address shortly after your order has been placed. This email will outline all items included in the order, confirming your shipping and billing address, along with the amount paid. Here, you will be asked to respond to this email, submitting three pictures of yourself. These pictures will solely be used for the construction of your garment.


    A varication email will be sent by our customer support, verifying that all measurements and photos are valid, and that the production of your order has commenced.

    The shipping confirmation, including a tracking number, will be sent as soon as your order is ready to be sent.

    Production and delivery time
    The once a day store guarantee that any verified order with a made to measure product will be delivered within 6 weeks from the date of receiving the verification e-mail. For orders containing only standard sized items, the once a day store will guarantee delivery within 5 working days from the date of receiving the Order confirmation e-mail.

      Uncollected packages
      Shipping costs for uncollected packages will not be paid by the once a day store.

        Returns, exchange and refunds
        During 14 days from the delivery of your package you may request to exchange or return all products except any made to measure products where the fit guarantee terms and conditions apply. You must return the products to the once a day store in perfect condition. The once a day products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. To execute a return, simply email support@onceaday.se for instructions.

        The once a day store is not responsible for shipping costs that may incur regarding the return of a product, unless it is a made to measure garment which return has been approved by our customer support, following the regulations outlined in our fit guarantee. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after the once a day store receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by the once a day store. 

        Costs for exchanges: Once you have returned the items, the once a day store will not make any additional charges for shipping in the case of an exchange. Please note that the once a day store will not refund additional duties, taxes, or any additional charges, that may incur.  During sale or promotional offers the policy explained above, will apply, except that the once a day store will not accept returns, only exchanges of for other products or store credit.