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Terms & Conditions


The once a day store is operated by Onceaday Ltd (henceforth: Onceaday Ltd; may be referred to as “us” and “we”). The enclosed terms and conditions apply to all use of and orders placed on once a day’s website www.onceaday.se, and orders made by telephone, e-mail or by live chat with once a day’s Customer Support.

Service:
Our aim is to provide first tier service. Email enquiries are responded to within 24 hours.

Payment:
We accept payment by Visa, MasterCard, and American Express. The full payment is charged upon order placement. Credit card payments are made with our partner Stripe. All transactions are encrypted and 100% secure. We also accept  PayPal and Apple Pay.

Fit guarantee for our Made To Measure (MTM) garments: 
All of our MTM jackets, pants and shirt are quality checked extensively before being shipped to our customers. All garments will be crafted based on the measurements you provide. By carefully following our measurement instructions, your garment should fit perfectly. In the unlikely event that the MTM garment does not meet your specifications or expectations, please contact us in order to rectify your order. Our customer support will either reimburse alterations at your local tailor, or produce a new garment for you. Shop care free with our fit guarantee.

How the fit guarantee works:

  • Complete the order by following our instructions thoroughly. If you have any question concerning your order, contact us at support@onceaday.se
  • Upon delivery, try on your garment and break it in. If any item does not fit well, contact support@onceday.se within 30 days of receiving the garment.
  • After contact and assessment, our support will determine whether the garment should be adjusted by a tailor or replaced.

    • Re-imbursement at a local tailor. After contact with once a day’s customer support, visit a tailor within 30 days and save the receipt for the adjustment. This amount will be either refunded or credited to your next order based on the current agreement. Amount granted for alterations are:

      • Shirts: USD 20
      • Jackets: USD 50
      • Pants: USD 30

      • New Production of garments. In the event that once a day determines that the garment does not match our advertised models and cannot be adjusted to achieve a good fit, we will craft a new garment free of charge. Simply await instructions for our customer support, outlining the following steps:

        • Return the garment to once a day within 5 days after receiving the notification from our customer support, which includes the return address. The postage cost for your return will be reimbursed. once a day is not responsible for lost parcels

        •  Confirm via email updated measurements according to our customers support’s suggestions so the new garment will fit.

        • Once a day offers maximum one new production and adjustment of garments per customer and type of garment. The guarantee is not valid for items ordered in standard sizes that does not require Made to Measure production. Any replacement garment should be of the same specifications and value as the original order. We reserve the right to enquire for photos of you wearing the garment in order to evaluate the garment and define the next steps.

    Return, Exchanges and Refunds
    During 14 days from the delivery of your package you may request to exchange or return all products except any made to measure products where the fit guarantee terms and conditions apply. You must return the products to the once a day store in perfect condition. The once a day products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. To execute a return, simply email support@onceaday.se for instructions.


    The once a day store is not responsible for shipping costs that may incur regarding the return of a product, unless it is a made to measure garment which return has been approved by our customer support, following the regulations outlined in our fit guarantee. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after the once a day store receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by the once a day store. 

    Costs for exchanges: Once you have returned the items, the once a day store will not make any additional charges for shipping in the case of an exchange. Please note that the once a day store will not refund additional duties, taxes, or any additional charges, that may incur.  During sale or promotional offers the policy explained above, will apply, except that the once a day store will not accept returns, only exchanges of for other products or store credit. 

      Cookies
      Cookies are used by the once a day store in order to improve our customers’ experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. The once a day store will not operate as desired when cookies are disabled in your web browser. For optimal experience, please activate cookies in your browser.

      Privacy
      The personal information you submit to the once a day store, including your measurements, will only be used in order to fulfill the undertakings once a day store have and to assure you the best quality service. The once a day store will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request, and the right to have your information updated or deleted. If you wish to end your subscription of information from once a day  store, please send an email to support@onceaday.se

      Disclaimer
      The once a day store's ambition is for the website to always be up and running, however we cannot always guarantee this. The once a day store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

      Due to the color settings of your computer, the colors of the products shown in the pictures in the once a day store can differ from their actual colors. The once a day store cannot be held responsible for such discrepancies.

      Prices
      The prices listed at the once a day include shipping, taxes and duties. Just like in Sweden, the price you see in our store, is the price you will pay. All prices are stated in USD.

      Currencies
      The once a day store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the USD into any other currency.

      Usage restrictions/trademark
      Please note that your use of this Website does not grant you any rights to use our trademarks.

      Security
      The once a day shop operates on the Shopify retail platform, which meets all 6 of categories of Payment Card Industry (PCI) standards. The Payment Card Industry Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB. The once a day shop also offers check out via PayPal, which already offers PCI DSS compliance. The once a day store online operate with full Secure Sockets Layer (SSL) encryption.