All custom-sized garments are quality checked extensively before being shipped and delivered to our customers. All garments will be crafted based on the specifications we discussed and agreed upon during our chat after order and before crafting starts.

In the unlikely event that the garment does not meet your specifications or expectations, please contact us in order to rectify your order. Our customer support will either reimburse alterations at your local tailor, or produce a new garment for you.

How the fit guarantee works:

Upon delivery, try on your garment and break it in. If any item does not fit well, contact support@onceday.se within 30 days of receiving the garment. 

After contact and assessment, our support will determine whether the garment should be adjusted by a tailor or replaced.

• Re-imbursement at a local tailor. After contact with once a day’s customer support, visit a tailor within 30 days and save the receipt for the adjustment. This amount will be either refunded or credited to your next order based on the current agreement. Amount granted for alterations are 20 USD or equal amount in the local currency. *For Hong Kong customers all adjustments are handled by our store directly.

• New Production of garments. In the event that once a day determines that the garment does not match our advertised models, or what we agreed upon in our discussions and the garment cannot be adjusted to achieve a good fit, we will craft a new garment free of charge. Simply await instructions for our customer support, outlining the following steps:
  

1. Return the garment to once a day within 5 days after receiving the notification from our customer support, which includes the return address. The postage cost for your return will be reimbursed. once a day is not responsible for lost parcels.
   
2. Confirm via chat, email or an online meeting updated measurements and improvement suggestions according to our customers support’s suggestions so the new garment will fit.
   
3. We will craft a new garment and ship it to you within 2-4 weeks.
   
   Once a day offers maximum one new production and adjustment of garments per customer and type of garment. The guarantee is not valid for items ordered in standard sizes that does not require custom made production. Any replacement garment should be based of the same specifications and value as the original order. We reserve the right to enquire for photos or a virtual meeting with you wearing the garment in order to evaluate the garment and define the next steps.
   
   We offer a consultative process from start to finish!