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Fit-Guarantee - Custom made Garments

 

Shirts & Suit Garments

All of our custom made jackets, pants and shirt are quality checked extensively before being shipped and delivered to our customers. All garments will be crafted based on the measurements you provide or measured by us. By carefully following our measurement instructions during our online consultation, your garment should fit perfectly. In the unlikely event that the custom made garment does not meet your specifications or expectations, please contact us in order to rectify your order. Our customer support will either reimburse alterations at your local tailor, or produce a new garment for you. Shop care free with our fit guarantee.

How the fit guarantee works:

  • Complete the order by booking your appointment, in the studio or online consultation and complete the payment. If you have any question concerning your order, contact us at support@onceday.se

  • Upon delivery, try on your garment and break it in. If any item does not fit well, contact support@onceday.se within 30 days of receiving the garment. 

  • After contact and assessment, our support will determine whether the garment should be adjusted by a tailor or replaced.

    • Re-imbursement at a local tailor. After contact with once a day’s customer support, visit a tailor within 30 days and save the receipt for the adjustment. This amount will be either refunded or credited to your next order based on the current agreement. Amount granted for alterations are:

      • Shirts: USD 20

      • Jackets: USD 50

      • Pants: USD 30

      • New Production of garments. In the event that once a day determines that the garment does not match our advertised models and cannot be adjusted to achieve a good fit, we will craft a new garment free of charge. Simply await instructions for our customer support, outlining the following steps:

        • Return the garment to once a day within 5 days after receiving the notification from our customer support, which includes the return address. The postage cost for your return will be reimbursed. once a day is not responsible for lost parcels.

        • Confirm via email or an online meeting updated measurements according to our customers support’s suggestions so the new garment will fit.

        • Once a day offers maximum one new production and adjustment of garments per customer and type of garment. The guarantee is not valid for items ordered in standard sizes that does not require custom made production. Any replacement garment should be of the same specifications and value as the original order. We reserve the right to enquire for photos or a virtual meeting with you wearing the garment in order to evaluate the garment and define the next steps.

          We offer a consultative process from start to finish!