For our Made To Measure garments:
All of our MTM jackets, pants and shirt are quality checked extensively before being shipped to our customers. All garments will be crafted based on the measurements you provide. By carefully following our measurement instructions, your garment should fit perfectly. In the unlikely event that the MTM garment does not meet your specifications or expectations, please contact us in order to rectify your order. Our customer support will either reimburse alterations at your local tailor, or produce a new garment for you. Shop care free with our fit guarantee.
How the fit guarantee works:
- Complete the order by following our instructions thoroughly. If you have any question concerning your order, contact us at email@example.com
- Upon delivery, try on your garment and break it in. If any item does not fit well, contact firstname.lastname@example.org within 30 days of receiving the garment.
After contact and assessment, our support will determine whether the garment should be adjusted by a tailor or replaced.
Re-imbursement at a local tailor. After contact with once a day’s customer support, visit a tailor within 30 days and save the receipt for the adjustment. This amount will be either refunded or credited to your next order based on the current agreement. Amount granted for alterations are:
- Shirts: USD 20
- Jackets: USD 50
Pants: USD 30
New Production of garments. In the event that once a day determines that the garment does not match our advertised models and cannot be adjusted to achieve a good fit, we will craft a new garment free of charge. Simply await instructions for our customer support, outlining the following steps:
Return the garment to once a day within 5 days after receiving the notification from our customer support, which includes the return address. The postage cost for your return will be reimbursed. once a day is not responsible for lost parcels
Confirm via email updated measurements according to our customers support’s suggestions so the new garment will fit.
- Once a day offers maximum one new production and adjustment of garments per customer and type of garment. The guarantee is not valid for items ordered in standard sizes that does not require Made to Measure production. Any replacement garment should be of the same specifications and value as the original order. We reserve the right to enquire for photos of you wearing the garment in order to evaluate the garment and define the next steps.