Free International shipping on all orders over 150 USD
Shopping should be care free and fun, without any hidden fees upon check out. We charge a world wide flat rate of 25 USD on all orders up to 150 USD. Free shipping for delivery or pick up in the once a day Studio in Hong Kong.
Enjoy complimentary world wide shipping on all orders of 150 USD and above. We ship using FedEx with the expected delivery in 2-6 working days, depending on the location of the given shipping address.
At this moment, we offer shipping and delivery to the following countries.
|North America||United States, Canada, Mexico|
|Europe||United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, Luxembourg, Italy, Vatican City, Spain, Portugal, Switzerland, Liechtenstein, Austria, Monaco, San Marino, Greece, Croatia|
|Oceania||Australia, New Zealand|
|Asia||China, Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Thailand, Vietnam, Cambodia|
|Middle East||Israel, United Arab Emirates|
TAX and import
The prices listed at the once a day store include taxes and duties. Just like in Sweden, the price you see at our store, is the price you will pay upon checkout. All orders are charged in USD during check out. Read more about our currency exchange guide for your local currency under our Terms & Conditions and currency.
Order confirmation, verification, and shipping confirmation
An "order confirmation" e-mail will be sent to you shortly after the order has been placed, summarizing your purchase. This email will outline all items included in the order, confirming your contact information, shipping and billing address, along with the amount paid.
The shipping confirmation, including a tracking number, will be sent as soon as your order is ready to be sent with a normal handling time of 1-2 business days.
Note, the shipping date for any "pre-order" promotion will abide by the dates and timeline provided for that specific campaign.
For orders that include Made to Measure products, please see below timeline from placed order to delivery.
Production and delivery of Made to Measure products
You will be asked to respond to the "order confirmation" email and to submit three pictures of yourself. These pictures will solely be used for the construction and balance of your garment.
A second "verification" email will be sent by our customer support, verifying that all measurements and photos are valid, and that the production of your order has commenced.
The once a day store guarantee that any verified order with a Made to Measure product will be delivered within 6 weeks from the date of receiving the "verification" e-mail.
Shipping costs for uncollected packages will not be paid by the once a day store.
Returns, exchange and refunds
During 14 days from the delivery of your package you may request to exchange or return all products except any made to measure products where the fit guarantee terms and conditions apply. You must return the products to the once a day store in perfect condition. The once a day products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. To execute a return, simply email email@example.com for instructions.
The once a day store is not responsible for shipping costs that may incur regarding the return of a product, unless it is a Made to Measure garment which return has been approved by our customer support, following the regulations outlined in our fit guarantee. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after the once a day store receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by the once a day store.
Costs for exchanges: Once you have returned the items, the once a day store will not make any additional charges for shipping in the case of an exchange. Please note that the once a day store will not refund additional duties, taxes, or any additional charges, that may incur. During sale or promotional offers the policy explained above, will apply, except that the once a day store will not accept returns, only exchanges for other products or store credit.